Does my Downtown Pleasanton Gift Card ever expire?

Gift cards do not expire, however 12 months after the issue date of the gift card a nonrefundable $2.00 per month maintenance fee is deducted from any remaining balance. To check the issue date on your gift card click here and enter your gift card number, or call the Downtown Pleasanton Association at (925) 484-2199.

Can I redeem my gift card for cash?

Downtown Pleasanton Gift Cards are non-refundable and may not be redeemed for cash at anytime.

Where can I use my Downtown Pleasanton Gift Card?

Your Downtown Pleasanton Gift Card may be used for making purchases at participating Downtown Pleasanton businesses. Your Downtown Pleasanton Gift Card cannot be used or applied as payment to any account or loan.

Can I place a tip on my Downtown Pleasanton Gift Card?

The Downtown Pleasanton Gift Card my not be used to pay for tips or other gratuities.

Can I purchase a Downtown Pleasanton Gift Card online?

Downtown Pleasanton Gift Cards may be purchased online. All gift cards are sent via standard United States Postal Service. We are happy to ship gift cards directly to you or to your selected recipient(s). You may also pick up your order at the Downtown Pleasanton Association. Gift Cards are available in any denominations from $10 up to $500.

Please allow 24 hours for orders to be processed. Orders placed after Friday noon through Sunday and on Holidays, including the week between Christmas and New Years, will not be processed until the following business day.

How do I use the Downtown Pleasanton Gift Card?

First, check to see if the business accepts The Downtown Pleasanton Gift Card. Then, let the store associate know you are using the Downtown Pleasanton Gift Card before they start to ring in your purchase. Stores will need to know the balance on your Downtown Pleasanton Gift Card. Once the purchase is complete, check the approval code on your receipt to see your latest card balance. The amount will read with an X in place of the decimal point. Example 58X17 = $58.17

What if I want to spend more than the card value?

The Downtown Pleasanton Gift Card can usually be combined with another form of payment to complete a purchase. Be sure to notify the cashier before they process your purchase. Please note that some stores may not be able to do a split payment transaction.

What happens if my Downtown Pleasanton Gift Card is lost or stolen?

Notify Downtown Pleasanton Association as soon as possible. Lost or stolen gift cards may not be replaced without adequate proof of purchase (original gift card receipt), and the corresponding gift card number. Please treat the Downtown Pleasanton Gift Card as cash, if it is lost or stolen there is the possibility of the card being used by someone other than yourself. We are not able to restore funds to the Downtown Pleasanton Gift Card at anytime.

How do I keep track of my balance?

You can check your gift card balance at www.getmybalance.com, by calling 1-800-755-0085, or take your Downtown Pleasanton Gift Card into Downtown Pleasanton Association for assistance. You can also write in your latest balance in the space provided on the back of the card. As well, when you use your Downtown Pleasanton Gift Card, the approval code at the bottom of your receipt represents your remaining balance. Example 58X17 = $58.17

What if I want to return items purchased with my Downtown Pleasanton Gift Card?

Depending on the business's return policy, Downtown Pleasanton merchants will give store credit for returns.